Billing and Account
Which payment methods do you accept?
Our system only accepts credit/debit cards issued by your local bank branch with a cardholder’s name.
We do not accept virtual, prepaid, or electronic cards..
How does billing work?
Monthly Servers:
First Month:
We offer a 30-day free trial. The first invoice is sent out the month after the free trial expires. For example, if you start the free trial on March 15th, it will expire on April 15th and your first invoice will be emailed to you in May. The invoice in May will include a prorated charge for April 15th through the end of the month in addition to the entire month of May.
Month 2+:
You will be billed in the current month for the full amount of the server. If you create a server or upgrade your current server after the 1st of the month, you will receive a prorated bill for those additions the following month. If you cancel a server after the 1st of the month, you will still be charged for the full month’s services.
Hourly Servers:
First Month:
We offer a 30-day free trial. The first invoice is sent out the month after the free trial expires. For example, if you start the free trial on March 15th, it will expire on April 15th and your first invoice will be emailed to you in May. The invoice in May will include a prorated charge for April 15th through the end of the month.
Month 2+:
Hourly servers are post-billed. Invoices are generated each month for the previous month’s usage.
Can I change the information on my invoice?
Some information can be changed, including but not limited to your email, name, address, and company name. We are happy to make this change for you. Please email all requests for changes to support@kamatera.com.
Why is my account suspended?
Your account may be suspended for one of two reasons:
- Your credit card payment failed. If this happens, please update your account with new credit card details.
- We suspect fraudulent activity on your account. If this happens, you will receive and an email requesting documents for verification purposes.
Can I update my account with new credit card
You can update your credit card by logging into the Management Console->Billing->Billing Profile.
If you have a balance, please be advised that the system will try and process the charge immediately or during the next business day. If the charge fails, your account will be suspended. There may be an automatic charge of up to $25.00. This charge will be credited to your future payments.
What is the manual verification process?
As a quick verification step, we kindly request a brief 2-second video of you holding your ID, which will allow us to confirm that the credit card used to create the account belongs to you. Please note that we will never ask for your full credit card number or CVV when requesting a copy of your card. We only require the first and last four digits, your name, and the expiration date.
Why was there a small charge on my credit card?
Upon signing up, a $2 charge is initiated to verify the validity of your credit card. This charge will be promptly voided within one business day. The purpose is to confirm the authenticity of your payment method.
If you update your payment details after your initial signup, there will be an automatic charge of up to $25.00. This charge will be credited to your future payments. If the charge fails, your account will be suspended.
Can I choose my billing date?
Our system is not designed for individual billing dates for each customer. Once invoices are generated and sent out via email, the payment is processed within 2 business days.
Why was I charged during my 30-day free-trial period?
The 30-day free trial includes 1 server with a configuration worth up to $100 and 1000 GB of traffic.
If you exceed the above limitations, the system prorates the cost of the overage and automatically charges your credit card. The payment creates a credit on the account that will be applied to your future invoice.
Why was I charged after I terminated my services?
If you have an hourly server, once it is terminated you will no longer be charged for the usage of that server. However, since hourly servers are post-billed, you will receive the invoice the month after you terminate the server for your usage during the prior month.